Telecommunications

Give your data a voice.

By visualizing internal and external data, such as demographics and market trends, geographically you can make smarter decisions about cable, towers, and service coverage. Answer customer questions fast, and scope your next great investment with geographic confidence. Cut the static between you and your data by letting it speak to you directly. Listen to it, save resources, and maximize efficiency.

Improve your customer experience

With GIS, everyone from customer service representatives to the board of directors can access user-friendly, interactive maps with the focused information they need to give answers quickly and make smarter decisions. Your sales force can be experts on not just what they’re selling, but also to whom they’re selling it. Transform your information into actionable resources, and start beating the competition in not just speed, but also service.

Benefits

Empower

Great customer service relies on great representatives. Empower your front line with rich, interactive maps that let them know the answer now.

Retain

High churn rates got you down? Isolate trouble areas and use external data to satisfy customers.

Grow

Identify your next smart business opportunity. Map current coverage and compare proposed coverage areas with a place-based strategy.

Solutions

ArcGIS for Telecommunications

Keep customers happy by becoming more efficient. Connect field crews to the office in real time so your representatives can answer questions. Share internally or with public-facing maps that engage your community. Strengthen relationships through communication you can control.

ArcGIS Online

Deploy real-time, interactive web maps to mobile devices and computers. Be proactive from day one with Esri’s ready-to-use apps, templates, and datasets. Make maps without prior GIS training, and choose who gets to see which information. ArcGIS Online converts from any device, desktop, or browser.

ArcGIS for Mobile

Enable your entire work force to access, build, and share web maps and apps. With mobile solutions, you can improve field operations and make more informed business decisions. Your crews can talk to you in the language of data from their device to yours.

Identify new opportunities

Opportunities abound in this era of in-demand wireless connectivity. Find the right ones for you. Map your tower networks against external data: demographics, economics, cultural environment, and natural barriers. Start leveraging your whole underbelly of network intelligence to get the bigger picture of your wireless capabilities. Make stronger decisions based on what you know—by learning what your data knows.

Benefits

Plan

Identify your high-return investments when you map commercial, residential, and natural features against existing infrastructure.

Decide

Don’t wait for big data to sift through myriad processors. Equip executive management with one dashboard for all critical operations.

Act

Your data is ready to work for you today. Filter it as it streams in. Get more when you don’t delay.

Solutions

ArcGIS for Telecommunications

Keep stakeholders happy by becoming more efficient. Reduce time spent planning, connect field crews to each other and to the office, and share select information with public-facing maps that engage customers.

ArcGIS Platform

Share what you know across your organization. Make better calls when you see all your data on a single, defined map. Manage assets, stay current on weather patterns that may affect your service, and know what’s happening in the field. Reduce complex questions to simple solutions you can share.

ArcGIS Pro

Transform raw data into productive information. With a powerful mapping software that consolidates all your geographic data into one place, start seeing how your business really looks. Identify opportunities, reduce churn rates, easily comply with regulations, and maximize your field operations when you put modern, intuitive maps on any device.

Optimize your network

Plan, build, and expand service to the places that need it most. Track projects with network analysis and real-time visualizations of the field. Share what you know with who you want to know. Enhance your market forecasts, route your backhaul network, and manage asset conditions. Then push what you find to the people who need to take the next step. When you need solutions to streamline your entire enterprise, Esri can help.

Benefits

Empower

Great client relationships depend on great service. Empower the face of your relationships with maps that let them answer questions.

Upsell

When your sales teams know who has which products, they know how to make the right offer.

Build

Grow your reach. Find customers within your existing coverage area and grow to serve them and compete.

Solutions

ArcGIS for Telecommunications

Become more efficient. Reduce time spent planning your network and spend more time optimizing it. Connect your field crews to the office, and share information internally for stronger collaboration and faster decision making. When your internal services work, your external ones work better.

ArcGIS Enterprise

Pick which datasets you share across your organization. Let your teams access interactive maps anywhere they have Internet access. You can connect with colleagues to discuss the latest developments no matter where they are, thanks to ArcGIS Enterprise. Come to the best decisions with informed collaboration you can see.

Esri Business Analyst

Let the data show you your next boom site. Break ground with geographic confidence in your venture. Watch your strategies burst to life on real-time maps that show you what you need to know about your business, customers, and marketplace.

Main

Give your data a voice.

By visualizing internal and external data, such as demographics and market trends, geographically you can make smarter decisions about cable, towers, and service coverage. Answer customer questions fast, and scope your next great investment with geographic confidence. Cut the static between you and your data by letting it speak to you directly. Listen to it, save resources, and maximize efficiency.

Cable

Improve your customer experience

With GIS, everyone from customer service representatives to the board of directors can access user-friendly, interactive maps with the focused information they need to give answers quickly and make smarter decisions. Your sales force can be experts on not just what they’re selling, but also to whom they’re selling it. Transform your information into actionable resources, and start beating the competition in not just speed, but also service.

Benefits

Empower

Great customer service relies on great representatives. Empower your front line with rich, interactive maps that let them know the answer now.

Retain

High churn rates got you down? Isolate trouble areas and use external data to satisfy customers.

Grow

Identify your next smart business opportunity. Map current coverage and compare proposed coverage areas with a place-based strategy.

Solutions

ArcGIS for Telecommunications

Keep customers happy by becoming more efficient. Connect field crews to the office in real time so your representatives can answer questions. Share internally or with public-facing maps that engage your community. Strengthen relationships through communication you can control.

ArcGIS Online

Deploy real-time, interactive web maps to mobile devices and computers. Be proactive from day one with Esri’s ready-to-use apps, templates, and datasets. Make maps without prior GIS training, and choose who gets to see which information. ArcGIS Online converts from any device, desktop, or browser.

ArcGIS for Mobile

Enable your entire work force to access, build, and share web maps and apps. With mobile solutions, you can improve field operations and make more informed business decisions. Your crews can talk to you in the language of data from their device to yours.

Wireless

Identify new opportunities

Opportunities abound in this era of in-demand wireless connectivity. Find the right ones for you. Map your tower networks against external data: demographics, economics, cultural environment, and natural barriers. Start leveraging your whole underbelly of network intelligence to get the bigger picture of your wireless capabilities. Make stronger decisions based on what you know—by learning what your data knows.

Benefits

Plan

Identify your high-return investments when you map commercial, residential, and natural features against existing infrastructure.

Decide

Don’t wait for big data to sift through myriad processors. Equip executive management with one dashboard for all critical operations.

Act

Your data is ready to work for you today. Filter it as it streams in. Get more when you don’t delay.

Solutions

ArcGIS for Telecommunications

Keep stakeholders happy by becoming more efficient. Reduce time spent planning, connect field crews to each other and to the office, and share select information with public-facing maps that engage customers.

ArcGIS Platform

Share what you know across your organization. Make better calls when you see all your data on a single, defined map. Manage assets, stay current on weather patterns that may affect your service, and know what’s happening in the field. Reduce complex questions to simple solutions you can share.

ArcGIS Pro

Transform raw data into productive information. With a powerful mapping software that consolidates all your geographic data into one place, start seeing how your business really looks. Identify opportunities, reduce churn rates, easily comply with regulations, and maximize your field operations when you put modern, intuitive maps on any device.

Wireline

Optimize your network

Plan, build, and expand service to the places that need it most. Track projects with network analysis and real-time visualizations of the field. Share what you know with who you want to know. Enhance your market forecasts, route your backhaul network, and manage asset conditions. Then push what you find to the people who need to take the next step. When you need solutions to streamline your entire enterprise, Esri can help.

Benefits

Empower

Great client relationships depend on great service. Empower the face of your relationships with maps that let them answer questions.

Upsell

When your sales teams know who has which products, they know how to make the right offer.

Build

Grow your reach. Find customers within your existing coverage area and grow to serve them and compete.

Solutions

ArcGIS for Telecommunications

Become more efficient. Reduce time spent planning your network and spend more time optimizing it. Connect your field crews to the office, and share information internally for stronger collaboration and faster decision making. When your internal services work, your external ones work better.

ArcGIS Enterprise

Pick which datasets you share across your organization. Let your teams access interactive maps anywhere they have Internet access. You can connect with colleagues to discuss the latest developments no matter where they are, thanks to ArcGIS Enterprise. Come to the best decisions with informed collaboration you can see.

Esri Business Analyst

Let the data show you your next boom site. Break ground with geographic confidence in your venture. Watch your strategies burst to life on real-time maps that show you what you need to know about your business, customers, and marketplace.